SERVICE DESIGN CASE STUDIES
Design and build digital services for the NHS
Creating consistency, documentation, guidance and tools for building digital NHS services
Improving NHS Wifi for patients
Leading a service design discovery to understand NHS wifi implementation, identifying future improvement opportunities
Measuring Probation Digital Services
Developing and implementing a measurement framework to provide a comparable, holistic view of performance
Plan and manage a workforce
Leading a service design discovery to understand the current processes, tools, and teams in the Probation workforce
WORK IN PROGRESS