ABOUT
A user centered design lead based in Leeds, UK with over 20 years experience in; service design, interaction design, UX design, product design, graphic design, design research and strategy. I help teams and organsations find the right problems to solve and support them to solve those problems in the right way.
I'm currently working at the Financial Conduct Authority as a senior interaction designer. I am contracted until April 2025 and will be available after that date.
Information:
I've previously worked:
- Redesign of the NHS website (nhs.uk), supporting over 60 million users monthly.
- Driving accessibility and usability improvements for 200+ financial forms as part of a large-scale re-platforming project at the FCA.
- On a team that created the NHS digital design system (NHS.UK Standards Manual §).
- Establishing a measurement framework at Justice Digital to align digital product performance with strategic goals.
SELECTED WORKS
- 10. 2024
- How service design helped create a vision for strategic transformation
- Service design leadership / Design strategy